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Updates the configuration settings for the specified user, including per-channel auto-accept and after contact work (ACW) timeout settings

Source: R/connect_operations.R
connect_update_user_config.Rd

Updates the configuration settings for the specified user, including per-channel auto-accept and after contact work (ACW) timeout settings.

See https://www.paws-r-sdk.com/docs/connect_update_user_config/ for full documentation.

Usage

connect_update_user_config(
  AutoAcceptConfigs = NULL,
  AfterContactWorkConfigs = NULL,
  PhoneNumberConfigs = NULL,
  PersistentConnectionConfigs = NULL,
  VoiceEnhancementConfigs = NULL,
  UserId,
  InstanceId
)

Arguments

AutoAcceptConfigs

The list of auto-accept configuration settings for each channel. When auto-accept is enabled for a channel, available agents are automatically connected to contacts from that channel without needing to manually accept. Auto-accept connects agents to contacts in less than one second.

AfterContactWorkConfigs

The list of after contact work (ACW) timeout configuration settings for each channel. ACW timeout specifies how many seconds agents have for after contact work, such as entering notes about the contact. The minimum setting is 1 second, and the maximum is 2,000,000 seconds (24 days). Enter 0 for an indefinite amount of time, meaning agents must manually choose to end ACW.

PhoneNumberConfigs

The list of phone number configuration settings for each channel.

PersistentConnectionConfigs

The list of persistent connection configuration settings for each channel.

VoiceEnhancementConfigs

The list of voice enhancement configuration settings for each channel.

UserId

[required] The identifier of the user account.

InstanceId

[required] The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.