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Retrieves contact metric data for a specified contact

Source: R/connect_operations.R
connect_get_contact_metrics.Rd

Retrieves contact metric data for a specified contact.

See https://www.paws-r-sdk.com/docs/connect_get_contact_metrics/ for full documentation.

Usage

connect_get_contact_metrics(InstanceId, ContactId, Metrics)

Arguments

InstanceId

[required] The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

ContactId

[required] The identifier of the contact in this instance of Connect Customer.

Metrics

[required] A list of contact level metrics to retrieve.Supported metrics include POSITION_IN_QUEUE (the contact's current position in the queue) and ESTIMATED_WAIT_TIME (the predicted time in seconds until the contact is connected to an agent)