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Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact

Source: R/connect_operations.R
connect_dismiss_user_contact.Rd

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.

See https://www.paws-r-sdk.com/docs/connect_dismiss_user_contact/ for full documentation.

Usage

connect_dismiss_user_contact(UserId, InstanceId, ContactId)

Arguments

UserId

[required] The identifier of the user account.

InstanceId

[required] The identifier of the Connect Customer instance. You can find the instanceId in the ARN of the instance.

ContactId

[required] The identifier of the contact.